Polityka zwrotu kosztów

Returns & Refund Policy

Effective Date: September 8, 2026

At vkrdfn.shop, customer trust and satisfaction are the foundations of our service. We strive to provide high-grade products alongside a dependable purchasing experience. If you are not completely satisfied with your order, our after-sales framework permits you to submit an authorized return or refund claim according to the conditions set forth below.

1. Return Period & Service Coverage

  • Filing Window: You are entitled to request a return or refund within 30 calendar days from the date of order dispatch.

  • Regional Reach: Our delivery and return logistics operate across supported European destinations, including Germany, Austria, Poland, Czech Republic, Spain, Italy, Hungary, Greece, and other authorized regional territories.

  • Exclusive Settlement Framework: Transactions across our platform operate strictly on a Cash on Delivery (COD) basis. We do not support or accept credit/debit cards, digital wallets, or advance online payments. Full settlement occurs physically in cash upon parcel handover.

  • Mandatory Pre-Notification: You must contact our customer service team to obtain official authorization prior to returning any package.

2. Return Authorization Procedure

To submit a claim within 30 days of dispatch, please contact us at pet0642468017@gmail.com with the following details:

  • Full Customer Name

  • Order Reference Number

  • Item Name / Variant

  • Shipping Address in the destination country

  • Reachable Telephone Number

  • Contact Email Address

  • Specific explanation of the reason for your return

Following review, our support desk will supply:

  1. An official return authorization reference;

  2. The specific return shipping address of our designated sorting hub;

  3. Secure packaging and transit instructions.

Packages sent back without prior formal authorization will not be processed.

3. Return Standards & Merchandise Condition

To be eligible for reimbursement, returned merchandise must satisfy these requirements:

  • Remain unused, unworn, and in pristine original condition;

  • Be enclosed in the original manufacturer packaging, complete with all interior protective materials;

  • Include all original accessories, hardware, product tags, operating manuals, and promotional gifts (where applicable);

  • Show no signs of misuse, wear, alterations, or accidental impact damage.

We advise customers to use a shipping service that provides end-to-end tracking. The customer retains custody and responsibility for the items until they are delivered to and signed for at our designated facility.

4. Reimbursement Protocols for Cash on Delivery (COD)

Once your return arrives at our hub, it will undergo a physical condition inspection:

  • We will notify you promptly regarding the approval or rejection of your claim.

  • Approved refunds will be processed as quickly as reasonably possible.

  • Because payment was collected physically in cash upon delivery, refunds cannot be automatically reversed online. All approved reimbursements are disbursed through a mutually agreed refund method coordinated directly with our Customer Support team.

  • Please note that transit intervals for funds to appear in your possession may vary depending on the processing times of relevant banking institutions.

5. Damaged, Faulty, or Incorrect Shipments

If your order arrives with any of the following issues:

  • Breakage or physical damage sustained during transit;

  • Inherent manufacturing or functional defects;

  • Discrepancies between the product ordered and the item physically received;

  • Omission of parts, accessories, or components;

  • Other quality-related problems attributable to our handling.

Please contact us within 30 calendar days from parcel dispatch, providing your Order Number, product name, an issue description, and clear photographs showing the defect and exterior parcel label. Upon validation, we will:

  • Send a replacement item free of charge; or

  • Issue a full refund.

For approved quality claims, we will cover all reasonable and documented return shipping costs.

6. Discretionary Returns (Customer Remorse)

If you wish to return a product for personal considerations (such as changing your mind, ordering the incorrect model, no longer needing the item, or preferring another style):

  • The return application must be initiated within 30 days of order dispatch.

  • The item must remain strictly unused, fully resalable, and complete with all original packaging, tags, manuals, and accessories intact.

  • Unless mandatory consumer protection legislation mandates otherwise, the customer covers all return postage costs for personal-reason returns.

  • Refunds are finalized only after the returned parcel has arrived at our facility and successfully passed inspection.

7. Ineligible Return Scenarios

Returns or refund requests cannot be accepted if:

  • The claim is submitted more than 30 calendar days after order dispatch;

  • The merchandise shows signs of use, washing, assembly, alteration, or post-delivery damage;

  • Retail boxes, component accessories, manuals, or branding tags are missing;

  • Faults or damages were caused by improper handling, negligence, or accidental damage;

  • The returned item does not match our original dispatch records;

  • The product is no longer in a resalable state.

Nothing in this section limits mandatory statutory consumer protection rights provided under applicable regional law.

8. Product Exchanges

We do not conduct direct product swaps. If you need an alternative model, size, or variant:

  1. Submit an authorized return request for the original merchandise.

  2. Place a separate, new order for the desired item directly on our platform.

9. Fulfillment Timelines & Order Cancellations

  • Order Handling Benchmark: Warehouse verification, item preparation, and packaging take 1 to 3 business days.

  • Logistics Transit Duration: International and regional transport across our destination network takes approximately 7 to 15 business days.

  • Cancellation Boundaries: Because orders are queued quickly for packing and carrier collection, consignments cannot be amended, redirected, or canceled once processing begins. If you no longer wish to keep the product, please receive the shipment and lodge a return within the 30-day post-dispatch return window.

10. Cash on Delivery (COD) Delivery Obligations

For all Cash on Delivery orders, full payment must be handed over in physical cash directly to the courier agent upon parcel handover at your door. If the delivery recipient differs from the purchasing contact, please ensure an authorized individual is present with the correct cash amount ready to accept the package. Unjustified or repeated refusals of verified COD shipments may lead to purchasing restrictions on future orders.

11. Support Desk & Inquiries

For questions regarding return procedures, tracking approvals, or refund status, please contact our support desk:

  • Customer Support Email: pet0642468017@gmail.com

Our representatives review incoming inquiries during regular business hours and will make every reasonable effort to respond promptly and assist you throughout the return and refund process.