Polityka wysyłki

Logistics & Delivery Policy

Last Updated: September 8, 2026

Thank you for selecting vkrdfn.shop. We are dedicated to ensuring that your purchases are managed securely, prepared with diligence, and delivered safely to your location. Please review our shipping practices, operational schedules, settlement parameters, and fulfillment rules outlined below prior to placing an order.

1. Delivery Destinations & Service Scope

We process and dispatch parcels across authorized European territories, including:

  • Germany

  • Austria

  • Poland

  • Czech Republic

  • Spain

  • Italy

  • Hungary

  • Greece

  • and other supported destination countries

Orders designating delivery locations outside our active territorial reach cannot be fulfilled. For standard deliveries within our recognized regions, applicable taxes and duties are typically incorporated into the listed product pricing, meaning customers incur no unanticipated surcharges under normal operating conditions.

2. Shipping Methods & Settlement Terms

To preserve parcel integrity and maintain consistent transit times across borders, we partner with reliable international and local logistics carriers.

  • Shipping Service: Free Standard Delivery

  • Carrier Networks: Parcels are routed via dependable delivery operators—such as UPS, FedEx, DHL, DPD, and partner national postal networks—assigned automatically based on route availability and geographical proximity.

  • Postage Costs: 100% Free on all qualified orders.

  • Payment Settlement: Our store operates strictly on a Cash on Delivery (COD) model. We do not support, collect, or process advance digital transactions, credit cards, debit cards, bank transfers, or mobile wallets during checkout. Full payment must be remitted in physical cash directly to the postal or courier representative upon parcel handover at your address.

3. Order Processing & Verification

Orders undergo packaging preparation and inventory verification before being transferred to our logistics partners:

  • Standard fulfillment, item inspection, and packaging take 1 to 3 business days.

  • For Cash on Delivery consignments, fulfillment initiates once the customer's submitted order details, address integrity, and contact telephone number have been reviewed.

  • Our logistics operations run Monday through Friday. Submissions finalized over weekends or official public holidays will begin processing on the following business day.

  • Handling times may experience slight extensions during peak seasonal promotional periods.

4. Transit Windows & Total Delivery Timelines

The comprehensive delivery timeframe reflects internal processing plus international freight transit:

  • Order Processing Window: 1–3 business days

  • Freight Transit Duration: 7–15 business days

  • Estimated Total Delivery Time: 8–18 business days

Note: These intervals represent non-binding operational estimates. Tangible transit times may fluctuate depending on regional delivery hubs, customs clearance, local carrier workload, or events beyond our reasonable control.

5. Tracking & Status Inquiries

Once your parcel is transferred to the courier, you will receive a dispatch notification email containing your tracking reference and carrier details.

  • Carrier databases generally require 24 to 72 hours from physical handover to display active tracking scans.

  • Scanning updates may experience minor delays during holiday periods or transfer sorting bottlenecks.

  • If your tracking status remains inactive beyond 72 hours, please reach out to our Customer Service Department so we can review the consignment status directly with the logistics carrier.

6. Unforeseen Delivery Delays

While we make every effort to ensure prompt fulfillment, transit schedules may occasionally be extended due to circumstances beyond our direct control, including:

  • Severe meteorological conditions or natural events;

  • Cross-border customs reviews and regulatory checks;

  • National, regional, or local public holidays across transit routes;

  • Air cargo disruptions, transportation strikes, or regional hub backlogs;

  • Periods of unusually heavy courier package volumes;

  • Unanticipated force majeure occurrences.

If your parcel has not arrived within the estimated delivery window, our customer care team is available to assist in tracking down your shipment.

7. Order Modifications, Cancellations & Return Rights

Before Dispatch

While your order remains within the 1–3 business day handling stage, you may contact customer support to request:

  • Order cancellation;

  • Rectification of your delivery address;

  • Adjustments to ordered item details.

We make reasonable efforts to accommodate modifications; however, changes cannot be guaranteed once fulfillment and protective packaging have already been completed.

After Dispatch

Once a consignment is handed over to the courier network, it is no longer possible to:

  • Cancel the order;

  • Alter or redirect the shipping address;

  • Amend order specifications;

  • Stop or intercept the parcel in transit.

30-Day Return Right

In accordance with our Returns & Refund Policy, customers retain the right to seek a return and reimbursement within 30 calendar days from the date of dispatch. If you choose not to keep the product upon delivery, please accept the consignment, hand the required Cash on Delivery payment to the courier, and reach out to our customer desk to obtain return authorization. If a package is rejected at the doorstep without legitimate cause, actual return shipping or handling expenses may be deducted from any eligible reimbursement where permissible. Please verify all address details thoroughly prior to submitting your order.

8. Customs, Import Taxes & Statutory Duties

Most shipments are delivered without additional customs charges. In exceptional cross-border circumstances, local customs authorities or government regulatory offices may levy import duties, regional VAT, administrative clearance fees, or related statutory tariffs under their governing import rules. Any such mandatory government levies are assessed independently by destination customs bodies and remain the sole responsibility of the recipient. For precise guidance, we recommend contacting your regional customs authority.

9. Customer Service & Logistics Support

If you have questions regarding warehouse fulfillment, shipping progress, tracking verification, or address updates, please contact our Customer Service Department:

  • Customer Service Email: pet0642468017@gmail.com

Our representatives review all inquiries during standard business hours and will respond as quickly as possible to assist you with any logistics inquiries or transit matters.